Your Privacy Matters: ReScore ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using ReScore, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when using our Service:
- Account Information: Name, email address, password
- Profile Information: Optional profile details you choose to add
- Resume Content: All information you enter into your resume including personal details, work experience, education, skills, projects, and contact information
- Job Descriptions: Job descriptions you input for analysis and keyword matching
- Payment Information: Billing details processed through our third-party payment processor
- Communications: Messages you send us, support requests, and feedback
1.2 Automatically Collected Information
We automatically collect certain information when you use the Service:
- Usage Data: Features you use, pages you visit, time spent, actions taken
- Device Information: Device type, operating system, browser type and version, IP address, unique device identifiers
- Log Data: Access times, error logs, performance data
- Cookies and Similar Technologies: See Section 8 for details
- Analytics Data: Aggregated usage patterns and trends
1.3 Information from Third Parties
- Authentication Providers: If you sign in with Google or other services, we receive basic profile information
- Payment Processors: Transaction confirmations and payment status
- Analytics Services: Aggregated usage statistics
2. How We Use Your Information
We use your information for the following purposes:
2.1 Providing the Service
- Create and manage your account
- Process and store your resume data
- Provide AI-powered analysis and suggestions
- Match your resume against job descriptions
- Generate and export resume PDFs
- Sync your data across devices
2.2 Improving the Service
- Analyze usage patterns to improve features
- Train and improve our AI models (using anonymized, aggregated data only)
- Develop new features and functionality
- Fix bugs and optimize performance
- Conduct research and analytics
2.3 Communication
- Send service-related notifications and updates
- Respond to your support requests and inquiries
- Send marketing communications (with your consent, opt-out available)
- Notify you of changes to our policies or Service
2.4 Security and Legal
- Detect and prevent fraud, abuse, and security incidents
- Enforce our Terms and Conditions
- Comply with legal obligations and lawful requests
- Protect our rights, property, and safety
3. How We Share Your Information
We do NOT sell your personal information or resume content to third parties.
We may share your information only in the following circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service:
- OpenAI: For AI-powered resume analysis (subject to their privacy policy)
- Supabase: For database and authentication services
- Payment Processors: For billing and payment processing
- Cloud Hosting: For data storage and infrastructure
- Analytics Providers: For aggregated usage analytics
These providers are contractually obligated to protect your data and use it only for specified purposes.
3.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government or regulatory requests
- Enforcement of our Terms and Conditions
- Protection of rights, safety, or property
3.3 Business Transfers
If ReScore is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
3.4 With Your Consent
We may share information for other purposes with your explicit consent.
4. Data Security
We implement reasonable technical and organizational security measures to protect your information:
- Encryption: Data is encrypted in transit (TLS/SSL) and at rest
- Access Controls: Strict access controls and authentication requirements
- Secure Infrastructure: Hosting on secure, reputable cloud providers
- Regular Security Audits: Ongoing security assessments and updates
- Employee Training: Security awareness training for all personnel
- Incident Response: Procedures for detecting and responding to security incidents
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials secure.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
5.1 Access and Portability
- Request a copy of your personal information
- Export your resume data in a portable format
5.2 Correction and Update
- Update or correct your personal information through your account settings
- Request corrections if you cannot make changes yourself
5.3 Deletion
- Delete your account and associated data through account settings
- Request deletion of specific information
- Note: Some data may be retained as required by law or for legitimate business purposes
6. Contact Us
For questions about these Terms, contact us at:
Privacy Email: privacy@rescore.ai
General Support: support@rescore.ai
Data Protection Officer: dpo@rescore.ai
We will respond to privacy inquiries within 30 days.
Your Trust is Our Priority
We are committed to transparency and protecting your privacy. Your resume data is yours, and we will never sell it to third parties. If you have any concerns about how we handle your information, please don't hesitate to contact us.