Get in Touch

Have a question? We're here to help.

General Support

Questions about using ReScore, account issues, or general inquiries.

support@rescore.ai

Privacy & Data

GDPR requests, data deletion, privacy concerns, or data protection questions.

privacy@rescore.ai

Legal Inquiries

Terms questions, contract inquiries, or other legal matters.

legal@rescore.ai

DMCA / Copyright

Copyright infringement reports and DMCA takedown notices.

dmca@rescore.ai

Response Times

  • General Support: Within 24-48 hours
  • Privacy Requests: Within 30 days (as required by GDPR/CCPA)
  • Legal/DMCA: Within 5-7 business days

Frequently Asked Questions

How do I delete my account and data?

You can delete your account by going to Settings → Account → Delete Account. This will permanently delete your account and all associated data within 30 days. Alternatively, email us at privacy@rescore.ai to request deletion.

How do I export my resume data?

You can export your resume as a PDF at any time from the editor. For a complete data export (all your resumes and account data), email privacy@rescore.ai and we'll provide it within 30 days.

How do I cancel my subscription?

Go to Settings → Subscription → Cancel Subscription. Your subscription will remain active until the end of your billing period. You'll retain access to paid features until then.

What data does ReScore collect?

We collect information you provide (resume content, account details) and automatically collect usage data to improve our service. See our detailed Privacy Policy for complete information.

Is my resume data secure?

Yes! We use industry-standard encryption (TLS/SSL) for data in transit and at rest. We're hosted on secure cloud infrastructure and follow best practices for data protection. However, no system is 100% secure. See our Security section for details.

Do you sell my data to third parties?

No, we do NOT sell your data. We only share data with service providers who help us operate ReScore (like OpenAI for AI analysis, which does not use your data for training). See our Privacy Policy for full details.